Returns & Refunds Policy


Returns & Refunds Policy

Returns Procedure

Returns are accepted by Metex Online Ltd within 28 days of original purchase date and should be sent with a copy of the original 'proof of purchase'. The customer is liable for the postal / carriage cost of the return and goods should be retuned in original packaging in 100% re sealeable condition to:

Metex Online Ltd, Unit 4, Hologwyn, Llandaniel, Gaerwen, Anglesey, LL60 6HE 

Refunds Policy

Goods will be inspected within 3 days of their return and provided they are in 100% re saleable condition a refund via original payment method will be processed within a further 2 working days, The inspection and refund may take up to 5 working days after return has been received to fully process   

Return of Monies

Monies will be refunded either onto the original debit / credit card or pay pal if paid for directly online or we may need to collect debit / credit card details if paid for via the telephone as original card details are destroyed after processing phone payments.